Technical Support.
Crucial: Data Recovery Limitation
Because we utilize strict end-to-end client-side AES encryption via Zero-Knowledge Architecture, we cannot reset your password, nor can we decrypt your vault data if you lose your keys. We simply do not have them. Support is limited to protocol mechanics, integration troubleshooting, and contract queries.
Open a Ticket
Submit a technical inquiry to our decentralized network of engineers. Expected response time is within 12 hours.
FAQ Library
Browse the most commonly asked questions regarding gas optimizations, heartbeat mechanisms, and Shamir setups.
Targeted Troubleshooting
Quickly resolve common protocol integration issues.
Heartbeat Check-ins
Transaction failing? Ensure you have sufficient L1 gas or check relayer node status for L2 gasless execution.
Beneficiary Claiming
Getting a decryption error? The Master Key can only be reassembled if m-of-n nodes have broadcasted their shards.
IPFS Pinning Issues
Assets taking too long to upload? Verify your payload size does not exceed your subscription tier limits.
Service Level Agreements (SLA)
| Tier | Initial Response Target | Resolution Target |
|---|---|---|
| Basic (Free) | 48-72 hours (Community-driven) | Best Effort |
| Premium Subscriber | Under 6 hours | 24 hours |
| Institutional Partner | Under 1 hour (24/7 Priority) | Escalated Engineering |